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Cees van Riel on Corporate Reputation
“Banks have to accept that they were part of a “greed process” and apologize for it and they need to take responsibility for the fact that many of their products were not understood by the public and they abused that lack of understanding.”
Learn about these and other interesting viewpoints of prof. Cees van Riel of the Reputation Institute and the Rotterdam School of Management in this video interview, broadcasted at one of the major cable TV economic programs in Brasil.
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Aligning your employees to your service model
Under the scientific guidance of prof. Dr. Paul Gemmel, Living Stone analyses your service model and aligns your employees with it.
De diverse gezichten van de klant
Internationale klantenreferentie- programma’s exploiteren de niet-koopgebonden waarde van de klant en verhogen de geloofwaardigheid en aantrekkelijkheid van de organisatie voor nieuwe klanten. Maar er is ervaring, een degelijk netwerk en inzicht nodig om de complexiteit ervan te beheersen.
Cees van Riel on Corporate Reputation
“Banks have to accept that they were part of a “greed process” and apologize for it and they need to take responsibility for the fact that many of their products were not understood by the public and they abused that lack of understanding.” Prof. Dr. Cees van Riel, Reputation Institute
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