Livingstone

Aligning your employees to your service model

“I haven’t got the faintest idea of what I am expected to do here” – already heard this in your organization? Your main challenge to obtain a performing and profitable organization is providing the right guidance and coaching to your employees, get them to own your mental image and make it a reality in everyday business life and transplant the image in the minds of their customers and other stakeholders. A clear service model and transparent communication of it increase your associates’ commitment and identification with your model. How clear is the sight of your associates on your service model and do they understand fully their role in it?

Under the scientific guidance of prof. Dr. Paul Gemmel, Living Stone analyses your service model and aligns your employees with it. Your organization will become more cost-efficient, more effective and achieve more customer satisfaction.

How Living Stone helps your associates to understand their role in your service model:

• Analysis of your service model
• Investigate into the perception of your associates on the service model you try to implement
• Adapt your communication tools and mix to your service model
• Coach you in the implementation of your model
• Case-based training by prof. Dr. Paul Gemmel and our team

Benefits to your organization

• More job satisfaction with your associates
• Better understanding of your organization’s objectives
• More affective commitment of your associates
• Lower employee turnover and better performance